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Black Ridge Website
Policies
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The following information has been deemed necessary
due to practical experience. You agree to any terms or rules
and this policy when you make any purchase on this or any
affiliated website. Affiliated websites are generally older
websites. Please see the legal version at
the bottom of this page!
Returns:
In order to facilitate the security of customer information,
this website uses an automated billing system that automatically
and instantly bills the customer for their order without any human
intervention. This is very good and has only one drawback. Visa
still charges us a fee for returns. Thus we have to charge 10% of
the order costs to cover most of the costs incurred to us. Please
please double-check your order and send us an email if you have any
questions. Please note that to control costs phone support is
limited. Please send email to: sales(at)black-ridge.net (replace
the (at) with the @ symbol)
Shipping:
While we would like to guarantee shipping we operate out of a
number of shipping locations. Thus any type of shipping is an
estimate only regardless of what the order page with its shipping
options states. Very large orders will be delayed for funds
verification and foreign orders will be delayed for cash
payment.
Please note again that pepper spray and stun guns cannot be
shipped out of the country. Canada is considered out of the
country.
Any orders under $100.00 cannot be shipped internationally
including to Canada with the exception of car alarm products.
Credit Card Orders:
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Not all Visa Cards are the
same!!
Some cards will not be accepted. Any
bankcards from the following banks will not be
accepted!!
Amegy Bank in Texas
Wells Fargo Everywhere
The reason is this.
*(current info below)Merchants all
over use a process called address verification to verify that the
card number they have received for an online order is really from a
legit customer and not stolen.
The process works like
this.
You the customer place an
order and you provide a name and address for shipping then, on a
secure server, you provide your credit card number. The
merchant then calls your bank (based on the number you gave) and
gives them the card number and the address on the order. The bank
then says yes its legit or no there is a problem. The bank never
gives any other information and yet this simple procedure saves
lots of money for merchants and consumers by preventing
fraud.
The above banks refuse to do
address verification. Therefore some merchants, including the owner
of this website, refuse to do business with
them. |
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| The only exceptions to this rule are little orders
under $20.00 and multiple small orders will not be accepted and may
be charged a $2.00 processing fee per voided order. |
See our comment on
Banks |
Banks: This
link will take you to our bank page. This information was gleaned
online and from a show on PBS |
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Return
Policy Legal Version
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Products sold by Black Ridge Customs are
covered by our 30-day return period, unless otherwise noted.
Policies regarding items that are not covered by the 30-day return
period are specified on the products' individual pages as well as
in the special exceptions section below. Please note that Black
Ridge Customs offers limited technical support. Please direct
technical questions to the manufacturer. Ask us and we can provide
that contact information.
All returns covered under our 30-day return period are subject
to the following:
- A Return Merchandise Authorization (RMA) number issued by Black
Ridge must accompany all returns.
- RMA numbers must be obtained no later than 30 days from the
date the product was shipped. After 30 days, all product returns
must be handled directly by the manufacturer or warranty
provider.
- All RMA numbers are valid for 10 days from the date of
issuance.
- All products must be returned in like-new condition, including
original packaging, all documentation and accessories. Charges will
be applied for all missing accessories or parts.
- Black Ridge Customs will not accept items that have been
physically damaged or misused.
- Black Ridge Customs will not honor requests for exchanges
except under limited conditions.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are
NON-REFUNDABLE for all products in all cases.
- 15% restocking fee applies to all refunds.
- Per State of California regulations, any taxes refunded in this
case will be calculated based on the final refund amount minus the
15% restocking fee, not the original purchase price. Please refer
to http://www.boe.ca.gov/pdf/reg1655.pdf
for further information.
- Please allow 1-2 weeks for all refunds.
- After 30 days of the purchase date, all items that need to be
returned for any reason will not be refunded.
- Claim for missing accessories or product not as advertised must
be reported within 15 days from the date item is shipped.
After
receiving your Return Merchandise Authorization (RMA)
Number
- Write your RMA number legibly on the return label or outside of
the packaging box.
- Return the item in its original packaging to:
Black Ridge Returns Department
6418-A NE 119th Street
Vancouver, WA. 98686
Unauthorized Returns
Shipments
that are refused without authorization, or that are returned to us
because the address was invalid, are subject to a restocking fee of
15% plus applicable shipping and handling fees. Per State of
California regulations, any taxes refunded in this case will be
calculated based on the final refund amount minus the 15%
restocking fee, not the original purchase price. Please refer to
http://www.boe.ca.gov/pdf/reg1655.pdf
for further information.
Warranty Service
For warranty service, please check the product page to find out
who the warranty provider is for your particular product. In all
cases, you must have a RMA number. If Black Ridge is the
warranty provider, you must obtain a RMA number from us. If a
manufacturer or third party is responsible, you must obtain a RMA
number from them. Please see the Manufacturer Warranty Section for
full details.
Unless otherwise noted, warranty terms apply only to merchandise
shipped within the USA. Merchandise forwarded to other
international locations may not be covered under the warranty.
Please check with the manufacturer or warranty provider prior to
purchase.
SALES
POLICY AGREEMENT
By placing an order at
www.black-ridge.com, you
the customer has agreed to the terms and conditions of the sale as
indicated on this website. By placing an order at www.black-ridge.com, you the
customer has agreed to the total dollar amount of the sale, and
authorized Black Ridge Customs to collect payment via the payment
method the customer specified. www.black-ridge.com reserves the
right to make changes to this site and these terms and conditions
at any time.
TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, Black Ridge Security AND OTHER
SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT.
** NOTE:
Black Ridge Customs attempts to be as accurate as possible in
our content and pricing. However, we cannot guarantee that the
product descriptions/specifications, pricing or any other content
on the site is accurate, complete, or current. In the event that a
product is listed at an incorrect price due to typographical,
photographic, or technical error or error in pricing information
received from our suppliers, Black Ridge Customs shall have the
right to refuse or cancel any orders placed for product listed at
the incorrect price. In addition, links to product reviews are
intended to provide visitors with additional information and
professional opinion. However, due to the industry's fast pace,
reviews can become outdated and should not be considered a
substitute for doing ones own research. Thank
you. |
* Currently
our system now supports automated Address Verification. The bank
sends us a note on each order with the address verification
information. If the address does not match the order could still go
through but shipping will be delayed. Please make sure if you have
moved that you inform your bank of your new address. We understand
that sometimes you may want an item shipped to a seperate location
from your card billing address, but please avoid this. If you can't
avoid it please send us an email requesting a different ship to
location.
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Our products will fit most: Chevy, GMC, Pontiac, Honda, Chrysler, Ford, Dodge, Mitsubishi, Acura, Audi, BMW, Buick, Caddilac, Chevrolet, Hummer, Hyundai, Infiniti, Jeep, Land Rover, Lexus, Lincoln, Mazda, Mercedes Benz, Mercury, Mini, Mitsubishi, Nissan, Oldsmobile, Plymouth, Porsche, Saab, Saturn, Scion, Subaru, Toyota, Volkswagon, Volvo
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